Privacy Policy
This is an English translation of the Japanese original. If there is any discrepancy between the two, the Japanese version shall prevail.
Hitokuse Inc. (the "Company") considers it a social responsibility to handle appropriately the personal information of everyone involved with the Company, including customers, business partners and job applicants. The Company complies with the Act on the Protection of Personal Information of Japan (the "APPI") and other related laws, regulations and guidelines, and handles personal information as described below.
◆1. Business operator
| Name | Hitokuse Inc. |
|---|---|
| Address | Room 701, Central Park Tower La Tour Shinjuku, 6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan |
| Representative | Wataru Miyazaki, Representative Director |
◆2. Personal information we collect and how we collect it
The Company collects the following personal information by lawful and fair means.
- Through inquiry forms (including those on each service's pages): information entered in the form, such as company name, name, phonetic reading of the name, title or role, email address, phone number and the details of the inquiry
- Through document download forms: company name, name and email address
- Through job application forms: information entered when applying, such as name, school name, email address, phone number, desired position and the details of the inquiry
- Through exchanges of business cards, email, phone calls, business meetings, events and the like: company name, name, department, title, contact details and similar information
- When you browse the Company's website: identifiers such as cookies, pages viewed, referrer, date and time of access, IP address and device and browser information (for details, see "7. Use of cookies and transmission of information to external parties")
◆3. Purposes of use
The Company uses the personal information it collects within the scope of the following purposes.
- To respond to and contact you about inquiries and consultations
- To provide the documents you have requested
- To inform you about the Company's products and services and about events such as seminars and exhibitions
- For business transactions, including business meetings, quotations, the conclusion and performance of contracts, invoicing and payments
- For recruitment screening, communication with applicants and onboarding procedures
- To analyze and improve the use of the Company's website and to develop better products and services
- To deliver advertisements and measure their effectiveness
- To comply with laws and regulations, protect rights and prevent fraud
If the Company uses personal information for any purpose other than the above, it will obtain your consent in advance.
◆4. Provision to third parties
The Company does not provide personal data to third parties without your prior consent, except in the following cases.
- Where required by laws and regulations
- Where it is necessary to protect a person's life, body or property and it is difficult to obtain your consent
- Where it is especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain your consent
- Where it is necessary to cooperate with a national government agency, a local government or a person entrusted by them in carrying out duties prescribed by laws and regulations, and obtaining your consent is likely to impede those duties
- Other cases permitted under the APPI
The following cases do not constitute provision to third parties.
- Where the Company entrusts all or part of the handling of personal data to a contractor to the extent necessary to achieve the purposes of use (see "5. Entrustment and use of external services")
- Where personal data is provided as a result of the succession of business due to a merger or for other reasons
◆5. Entrustment and use of external services
The Company may entrust the handling of personal data to external contractors to the extent necessary to achieve the purposes of use. In doing so, the Company selects contractors that meet a sufficient level of protection, requires appropriate handling through contracts and other means, and provides necessary supervision.
The Company mainly uses the following cloud services to handle personal data. These include services provided by businesses in foreign countries (mainly the United States), and data may be stored on servers outside Japan.
| Service | Provider | Main use |
|---|---|---|
| Google Workspace (Google Forms, Google Sheets, Apps Script, Gmail, etc.) | Google LLC (United States) | Receiving and recording form submissions; contacting you by email |
| Slack | Slack Technologies, LLC (United States) | Internal notification of inquiries and document requests |
| Amazon Web Services | Amazon Web Services, Inc. (United States; the Company uses the Asia Pacific (Tokyo) Region) | Operating the Company's website |
◆6. Security control measures
The Company takes the following measures to prevent the leakage, loss or damage of personal data and otherwise to keep it secure.
- Basic policy: The Company has established this Policy to ensure the proper handling of personal data.
- Organizational measures: The Company appoints a person responsible for the handling of personal data, checks how it is handled, and maintains a system for reporting and responding to incidents such as data leaks.
- Human measures: The Company informs its employees of the points to note when handling personal data and requires them to maintain confidentiality.
- Physical measures: The Company prevents theft and loss of equipment and documents that contain personal data, and deletes or disposes of them by methods that make recovery impossible.
- Technical measures: The Company limits access to those who need it, encrypts communications and takes measures against unauthorized access.
- Understanding the external environment: When personal data is handled through services provided by businesses in foreign countries, the Company takes security measures after understanding the personal information protection systems of those countries.
The Company's website uses the following external services to analyze usage, deliver advertisements and measure their effectiveness, and display pages. When you browse the website, your browser sends the information below to the provider of each service. (This section also serves as the public notice required by Article 27-12 of the Telecommunications Business Act of Japan.)
| Service (provider) | Main information sent | Purpose | How to opt out |
|---|---|---|---|
| Google Tag Manager (Google LLC) | URL of the page viewed, IP address, browser and device information | Managing the loading of the services below | — |
| Google Analytics (Google LLC) | Identifiers such as cookies, pages viewed, referrer, date and time of access, IP address, browser and device information | Analyzing and improving the use of the website | Google Analytics Opt-out Browser Add-on |
| Meta Pixel (Meta Platforms, Inc.) | Identifiers such as cookies, pages viewed, actions such as completing an inquiry, IP address, browser and device information. Email addresses, phone numbers and similar information entered in forms may be sent after being converted into a form from which the original value cannot be determined (hashed) | Delivering advertisements on Facebook and Instagram and measuring their effectiveness | Meta ad preferences |
| ChatGPT ads pixel (OpenAI) | Identifiers such as cookies, pages viewed, actions such as completing an inquiry, IP address, browser and device information. Email addresses and similar information entered in forms may be sent after being converted into a form from which the original value cannot be determined (hashed) | Measuring the effectiveness of advertisements on ChatGPT | Disable cookies in your browser settings |
| Embedded Facebook Page (Meta Platforms, Inc.) *Recruitment pages only | Identifiers such as cookies, pages viewed, IP address, browser and device information | Displaying the Company's Facebook Page | Meta ad preferences |
| Kaguya V Talk video widget (KAGUYA Inc.) *Recruitment top page only | Identifiers such as cookies, pages viewed, IP address, browser and device information | Displaying video guidance and analyzing its use | Disable cookies in your browser settings |
| Google Fonts (Google LLC), jsDelivr and other content delivery services | IP address, browser and device information | Displaying fonts, icons and scripts | — |
You can refuse or delete cookies in your browser settings. However, some features of the website may not work properly. For how each service handles information, please see the privacy policy of each provider.
◆8. Requests for disclosure of retained personal data
If you request notification of the purposes of use, disclosure, correction, addition or deletion of content, suspension of use or erasure, suspension of provision to third parties, or disclosure of records of provision to third parties regarding retained personal data held by the Company, the Company will respond without delay in accordance with laws and regulations after verifying your identity. Please make your request through the contact point in "9. Contact" below, and we will explain the procedure.
◆9. Contact
Please send any questions, consultations or complaints regarding the handling of personal information to:
Personal Information Inquiries, Hitokuse Inc.
Room 701, Central Park Tower La Tour Shinjuku, 6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Email: mail[at]hitokuse.com (replace [at] with @)
Phone: +81-3-6279-4421
◆10. Revisions to this Policy
The Company may revise this Policy in response to changes in laws and regulations, its business or other circumstances. Any revision takes effect when it is posted on this page.
◆11. Policies for individual services
In addition to this Policy, the Company has separate policies for the following services.
- Document Download Terms of Use (Japanese only)
- Smartphone App Privacy Policy (Japanese only)
- Hitokuse MCP Privacy Policy
Established on August 14, 2019 (as the privacy policy within the Document Download Terms of Use)
Revised on November 4, 2026 (fully revised as the Company-wide privacy policy)
English translation published on November 5, 2026